Returns & Refunds

Last Updated: 25-Aug-2026

At Doctor Harvest, we take great care to ensure that your order reaches you safely and in excellent condition. As our products are food and consumable products, returns and exchanges are limited to specific situations.

1. Returns & Exchanges

We offer a 5-day return or replacement window from the date you receive your order.

To request a return or replacement, please contact us within 5 days of delivery at:

Email: Info.doctorharvest@gmail.com

Please provide your order number, photographs/videos of the product, and a brief description of the issue so that we can review your request.

2. When Are Returns or Replacements Accepted?

A return or replacement may be accepted in the following situations:

• The product was damaged during delivery.
• You received a wrong or different product from what you ordered.
• The product’s seal was broken, damaged, or improperly sealed when delivered.
• The product was expired at the time of delivery.

For food and consumable products, we generally cannot accept returns simply because you have changed your mind or no longer require the product.

3. Product Condition

For an eligible return or replacement:

• The product should be in the condition in which it was received.
• The product should remain unused and unopened, wherever applicable.
• The original packaging should be retained.
• The order invoice or order details may be required to process the request.

Once a food product has been opened or used, it will generally not be eligible for return or replacement, except where the issue relates to a verified quality, safety, or product defect concern.

4. Delivery-Related Issues

If your order arrives damaged, incorrect, leaking, improperly sealed, or otherwise has a delivery-related discrepancy, please contact us within 48 hours of the order being marked as delivered.

We strongly recommend taking photographs or a short video of the package and product as received before opening or disposing of the packaging.

This will help us investigate the issue and process your request faster.

5. Replacement

If your replacement request is approved, we will arrange for the affected product to be picked up, where required.

Once the return pickup is completed and the request is approved, the replacement product will generally be dispatched within 3–5 business days, subject to product availability and delivery serviceability.

Actual delivery time may vary depending on your location.

6. Refunds

If a refund is approved, the refund will generally be processed to the original payment method used for the order.

Once initiated, refunds may take approximately 5–7 business days to reflect in your account, depending on your bank or payment service provider.

The actual time taken for the amount to appear in your account may vary.